Cancellation Policy for Customers 

1. General Policy 

• Notice Period: Customers must cancel their appointments at least 24 hours before the scheduled time to avoid any charges. 
• Late Cancellations: Cancellations made within 24 hours of the appointment will incur a cancellation fee of 50% of the service cost. 
• No-Shows: If a customer does not show up for their appointment without prior notice, they will be charged 100% of the service cost. 

2. Refunds and Credits 

• Full Refund: If a customer cancels more than 24 hours before the appointment, they will receive a full refund or credit towards future services. 
• Partial Refund: For late cancellations, customers will receive a refund minus the cancellation fee or a partial credit towards future services. 
• No Refunds for No-Shows: No refunds will be issued for no-shows. 

3. Special Circumstances 

•  Emergency Cancellations: In the case of emergencies, customers should contact customer support as soon as possible. Each case will be reviewed individually, and exceptions may be made at the discretion of the merchant. 

4. Repeated Cancellations 

•  Frequent Cancellations: Customers who frequently cancel appointments may be required to provide a deposit for future bookings. 

5. How to Cancel 

• Online: Customers can cancel their appointments through their Kimih  account. 
• Contact: Alternatively, customers can contact the merchant directly to cancel their appointments. 

Cancellation Policy for Merchants 

1. General Policy 

• Notice Period: Merchants must cancel appointments at least 24 hours before the scheduled time to avoid inconveniencing customers.
• Late Cancellations: Cancellations made within 24 hours of the appointment should include a valid reason, and the customer should be informed immediately. 

2. Refunds and Compensation 

• Full Refund: Customers will receive a full refund or credit for future services if the merchant cancels the appointment. 
• Compensation: If the cancellation causes significant inconvenience to the customer, merchants may offer additional compensation, such as a discount on future services. 3. Special Circumstances 

• Emergency Cancellations: In the case of emergencies, merchants should notify customers as soon as possible and provide a valid reason. Each case will be handled individually, and customers should be offered rescheduling options or refunds. 

4. Rescheduling 

• Prioritizing Affected Customers: Merchants should prioritize rescheduling affected customers at their earliest convenience.
• Rescheduling Options: Merchants should offer multiple rescheduling options to accommodate the customer’s availability. 

5. Customer Communication 

• Timely Notification: Merchants must notify customers of cancellations as soon as possible, preferably via phone and email.
• Professionalism: Merchants should handle cancellations professionally and courteously to maintain a positive customer relationship.

6. Repeated Cancellations 

• Monitoring: Merchants who frequently cancel appointments may face penalties or be required to provide additional customer assurances.
• Review: Kimih  will review the cancellation patterns of merchants to ensure compliance with the platform’s standards. 

Additional Notes 

• Platform Enforcement: Kimih  reserves the right to enforce these policies and take action against customers or merchants who repeatedly violate the cancellation terms. 
• Policy Updates: Both customers and merchants will be notified of any changes to the cancellation policy via email and platform notifications. 

Kimih Information Technology CO. L.L.C 

Email: info@kimih.com 

Address: Office 43-44, Building of Dubai Municipality, 

United Arab Emirates 

Registration no: 2361735